OK so this year was exceptional with the late run of fall bass still being caught. How many of you have sent back your VS's and when did you do so. The website states that during Sept-oct it take 2-4 weeks oct-dec 4-6weeks and dec- feb 6-8 weeks? Now they have had mine for over a month but im sure its still just sitting there and with march approaching fast this worries me. 1st they sent me an email that said would have an updated status in 5 days. Well that didn't happen so after calling and leaving message after message Im still being ignored. I understand they are being overwhelmed but come on. To get business like that in this day and age would be a god sent to most of us.If this happens every year why not hire and train more personal so they are prepared. I work in a seasonal business and im never short handed because that would mean lost of business and income. All im saying is VS act like a boy scout and be prepared. I feel that they have very poor customer service and will not buy another reel or send them back ill just service them myself and buy Zeebaas from here on out. All i needed was a call back or and updated email like they stated so i can take the necessary steps to get a back up reel.